Policies

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Injections with Doctor Natalie

A deposit is required for all new clients booking with Doctor Wallace. This policy aims to address the issue of multiple no-shows and last-minute cancellations, which can greatly impact both our doctor’s availability and the overall efficiency of our clinic.

All first-time clients who wish to book any injectable treatments or consultations will be required to place a $50 deposit. Any current clients of the doctors who have “no-showed” for past appointments will also be required to place a deposit. These deposits will be fully credited toward the cost of your treatment, should you proceed as scheduled.

However, please note that in the event of a no-show or a cancellation with less than 24 hours’ notice, the deposit will be non-refundable. This policy is in place to ensure fairness and to help compensate for any potential loss of business due to the appointment being unfilled.

We understand that unforeseen circumstances can arise, and we are committed to working with you to reschedule your appointment whenever possible. We kindly request at least 24 hours’ notice for any changes or cancellations to avoid forfeiture of your deposit.

Consultations

Flawless Clinic is committed to helping clients achieve their skincare goals, and we offer consultations to better understand each individual’s unique needs. There is a $30.00 consultation fee for this half-hour appointment. Please arrive a few minutes early to allow time for the appropriate forms to be completed. Consultations for laser hair removal and Lamprobe treatments are complimentary.

Scheduling

Appointments are preferred and almost always necessary. Most treatments are booked well in advance to ensure availability. We reserve the right to request a deposit for lengthy treatments scheduled ahead of time.

Late Arrivals

Our scheduling is designed to allow the correct amount of time to complete your service. In fairness to others, your treatment must end on time so the next client’s session can begin as scheduled. If you are late, we will do our best to complete as much of your treatment as possible (a full charge will still apply for your appointment). However, with some treatments, it may be necessary to reschedule.

Cancellations

Your Flawless Clinic appointment is reserved exclusively for you. Should you need to cancel or reschedule, please notify us at least 48 hours in advance so we may fill your spot from our waiting list. While we understand that emergencies happen, we appreciate as much notice as possible.

If less than 24 hours’ notice is given, we reserve the right to charge 50% of the value of the missed session. Missed appointments mean missed opportunities for other clients on our waiting list.

We provide text confirmations and email reminders a couple of days prior to your appointment.

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